Effective Date: June 6, 2026
Last Updated: October 6, 2026
MasterCharge LLC (“MasterCharge,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us.
This Privacy Policy explains how MasterCharge LLC collects, uses, stores, protects, and discloses information when you visit our website, contact us, request information about our services, submit an inquiry, communicate with our team, or otherwise interact with our website and business services.
MasterCharge LLC provides medical billing and healthcare administrative services, including medical coding, claims submission and follow-up, insurance verification, denial management, accounts receivable management, credentialing, revenue cycle management, patient billing, and related services to healthcare providers, medical practices, clinics, and healthcare organizations.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information from you directly, automatically through your use of our website, or through our business relationship with you.
Information You Provide to Us
You may provide information when you:
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Contact us through our website
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Request a consultation
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Request information about our services
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Submit a contact or inquiry form
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Communicate with us by email or telephone
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Request a quote or service information
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Enter into a business relationship with us
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Communicate with our representatives
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Subscribe to marketing or educational communications
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Apply for employment or other opportunities
Depending on the nature of your interaction with us, information may include:
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Full name
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Business or practice name
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Email address
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Telephone number
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Job title or professional role
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Business address
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Website address
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Practice specialty
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Information about your organization
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Service requirements
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Information included in your inquiry or communication
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Other information you voluntarily provide
Information Collected Automatically
When you visit our website, certain technical and usage information may be collected automatically.
This information may include:
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IP address
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Browser type and version
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Device type
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Operating system
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Pages viewed
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Date and time of website visits
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Referring website or webpage
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Website interaction information
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General geographic information
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Device identifiers
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Technical information
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Cookie information
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Information about how you navigate our website
We may collect this information through cookies, pixels, analytics tools, server logs, and similar technologies.
2. Information Relating to Healthcare Providers and Clients
Because MasterCharge provides services to healthcare providers and medical organizations, we may collect business and professional information about our clients and prospective clients.
This may include:
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Provider or practice information
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Practice specialty
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Provider contact information
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Billing requirements
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Insurance and payer information
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Credentialing information
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Revenue cycle information
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Account and billing information
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Information necessary to provide contracted services
We use this information to communicate with clients, provide requested services, administer business relationships, and fulfill our contractual obligations.
3. Protected Health Information (PHI)
MasterCharge may provide medical billing and related administrative services that involve creating, receiving, maintaining, or transmitting Protected Health Information (“PHI”) on behalf of healthcare providers and other HIPAA-covered entities.
When MasterCharge acts as a Business Associate under the Health Insurance Portability and Accountability Act (“HIPAA”), PHI is handled in accordance with applicable HIPAA requirements, our contractual obligations, our security procedures, and the applicable Business Associate Agreement (“BAA”).
HHS recognizes functions such as billing and claims processing as activities that may create a Business Associate relationship when PHI is involved.
Depending on the services we provide, PHI may include information such as:
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Patient name and demographic information
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Patient identification information
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Insurance information
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Claim information
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Diagnosis and procedure codes
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Dates of service
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Billing information
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Payment information
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Information necessary for claims processing
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Other health information necessary to perform contracted services
MasterCharge will use and disclose PHI only as permitted or required by applicable law and the applicable BAA.
Important Notice Regarding PHI
Please do not submit patient medical records, diagnoses, Social Security numbers, insurance information, medical information, or other sensitive patient information through a general website contact form or ordinary email unless MasterCharge has specifically instructed you to do so.
Existing clients should use the secure communication, file-transfer, or other approved method provided by MasterCharge when transmitting PHI.
4. How We Use Information
MasterCharge may use information collected through our website and business communications for legitimate business purposes, including to:
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Respond to inquiries
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Respond to consultation requests
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Provide information about our services
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Communicate with prospective and existing clients
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Provide requested services
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Manage client relationships
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Process and administer service requests
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Understand client and prospective-client needs
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Improve our website
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Improve our services
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Analyze website performance
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Monitor website usage
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Maintain website security
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Detect and prevent fraud or unauthorized activity
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Maintain business records
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Process employment applications
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Send service-related communications
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Comply with applicable legal requirements
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Send marketing communications where permitted by law
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Measure advertising and marketing performance
Where information constitutes PHI that MasterCharge handles as a Business Associate, we will use and disclose that PHI only as permitted or required by HIPAA, applicable law, and the applicable BAA.
5. How We Share Information
MasterCharge may share information with third parties when reasonably necessary to operate our business, provide our services, maintain our website and security, or comply with applicable law.
Depending on the circumstances, information may be shared with:
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Website hosting providers
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Information technology providers
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Cloud and storage providers
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Cybersecurity and security providers
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Analytics providers
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Email and communication providers
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Customer relationship management providers
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Scheduling platforms
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Payment or business service providers
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Professional advisors
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Contractors and service providers
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Payers and clearinghouses when necessary to provide contracted billing services
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Government authorities when required or permitted by law
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Courts, regulators, or law enforcement when legally required
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A successor or acquiring entity in connection with a merger, acquisition, reorganization, financing, or sale of assets
MasterCharge does not sell personal information in the ordinary course of providing its medical billing services.
When HIPAA applies, PHI will only be disclosed as permitted or required by HIPAA, applicable law, and the applicable BAA.
Where a third-party service provider is required to handle PHI on behalf of MasterCharge in a HIPAA-regulated relationship, MasterCharge will use appropriate contractual safeguards, including a BAA where required.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, web beacons, analytics tools, and similar technologies.
These technologies may help us:
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Operate our website
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Maintain website functionality
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Remember preferences
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Understand website traffic
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Analyze website performance
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Measure advertising effectiveness
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Understand visitor interactions
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Improve website functionality
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Improve user experience
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Support website security
You may control or disable cookies through your browser settings.
However, disabling certain cookies may affect the functionality or performance of portions of our website.
7. Meta Pixel and Advertising Technologies
MasterCharge may use the Meta Pixel and similar tracking or advertising technologies to understand website activity and evaluate the effectiveness of our marketing campaigns.
The Meta Pixel may help MasterCharge:
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Measure website activity
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Measure advertising conversions
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Understand visitor interactions
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Evaluate advertising campaigns
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Improve marketing performance
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Develop or improve advertising audiences where permitted
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Improve our website and marketing efforts
Information collected through these technologies may include technical and browsing information such as:
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IP address
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Browser information
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Device information
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Pages visited
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Website interactions
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Referring pages
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Advertising-related information
Protection of PHI
MasterCharge does not intentionally use the Meta Pixel or similar advertising technologies to transmit patient medical records, diagnoses, treatment information, insurance information, billing information, or other PHI to Meta or other advertising platforms.
MasterCharge takes reasonable steps to configure website tracking technologies to reduce the risk of PHI being collected or transmitted through advertising or analytics technologies.
Healthcare-related tracking technologies may create additional privacy and HIPAA considerations. HHS has specifically issued guidance concerning the use of online tracking technologies by entities subject to HIPAA.
Where a tracking or technology provider is required to handle PHI in a HIPAA-regulated relationship, MasterCharge will address applicable HIPAA and contractual requirements, including a BAA where required.
8. Third-Party Services
MasterCharge may use third-party companies and service providers to support our website and business operations.
These providers may assist with:
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Website hosting
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Website analytics
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Website security
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Cloud services
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Data storage
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Email communications
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Customer relationship management
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Scheduling
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Marketing
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Advertising
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Technical support
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Business administration
Third-party providers may process information on our behalf or collect certain information directly through technologies integrated into our website.
Third-party websites and services may have their own privacy policies and terms. MasterCharge encourages you to review those policies before providing information to third-party services.
9. Data Security
MasterCharge maintains administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, alteration, disclosure, loss, or destruction.
Depending on the type of information involved, security measures may include:
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Access controls
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Authentication procedures
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User permissions
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Security monitoring
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Secure transmission methods
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Administrative safeguards
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Technical safeguards
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Physical safeguards
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Workforce privacy and security procedures
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Vendor and service-provider controls
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Backup and recovery procedures
When HIPAA applies, MasterCharge maintains safeguards designed to protect electronic PHI in accordance with applicable HIPAA requirements.
However, no website, electronic transmission, storage system, or security measure can be guaranteed to be completely secure.
10. Data Retention
MasterCharge retains information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as required or permitted by applicable law.
Retention periods may depend on:
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The nature of the information
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The purpose for which the information was collected
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Our relationship with you
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Contractual obligations
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Legal and regulatory requirements
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Business and accounting requirements
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Dispute resolution
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Security and fraud prevention
Information subject to a client agreement or BAA may be retained, returned, or destroyed according to the applicable agreement and legal requirements.
11. California Privacy Rights
MasterCharge is located in Arizona. However, certain California privacy laws, including the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), may apply to certain businesses and individuals depending on applicable legal requirements.
Where applicable, California residents may have rights that include:
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The right to know about personal information collected about them
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The right to request access to personal information
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The right to request deletion of personal information, subject to applicable exceptions
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The right to request correction of inaccurate personal information
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The right to opt out of certain sales or sharing of personal information
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The right to limit certain uses or disclosures of sensitive personal information, where applicable
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The right to receive information about how personal information is collected and used
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The right not to receive discriminatory treatment for exercising applicable privacy rights
California privacy rights are subject to applicable exceptions, limitations, verification requirements, and other legal conditions. The California Attorney General’s current guidance describes these consumer rights and the applicable request processes.
Certain information may be subject to exemptions or special treatment under applicable law, including certain health information regulated under federal healthcare privacy laws.
12. Exercising Privacy Rights
If you believe you have a privacy right under applicable law and would like to submit a privacy request, you may contact MasterCharge using the contact information provided below.
MasterCharge LLC
714 E Main St
Mesa, AZ 85203
United States
Email: support@masterchargellc.com
Phone: (602) 412-3813
We may take reasonable steps to verify your identity before processing certain privacy requests.
We will review and respond to valid requests in accordance with applicable law.
13. Marketing Communications
MasterCharge may use contact information you provide to communicate with you about:
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Medical billing services
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Revenue cycle management services
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Coding services
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Credentialing services
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Accounts receivable services
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Insurance verification services
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Company updates
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Educational information
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Consultation opportunities
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Promotions
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Marketing communications
Marketing communications will be sent in accordance with applicable law.
You may unsubscribe from marketing emails at any time by using the unsubscribe instructions included in the email or by contacting:
Even if you opt out of marketing communications, you may continue to receive necessary transactional, administrative, service-related, or legal communications.
14. Children’s Privacy
Our website and services are intended primarily for healthcare professionals, medical practices, healthcare organizations, businesses, and adults.
Our website is not directed toward children under the age of 13.
MasterCharge does not knowingly collect personal information from children under 13 through its website.
If you believe that a child has provided personal information to us, please contact us so we can review and address the situation appropriately.
15. Third-Party Websites
Our website may contain links to third-party websites, applications, platforms, or services.
MasterCharge does not control the privacy practices, security, content, or policies of third-party websites.
A link to another website does not mean that MasterCharge endorses that website or is responsible for its privacy practices.
We encourage you to review the privacy policy and terms of any third-party website or service you visit.
16. HIPAA and Business Associate Relationships
When MasterCharge provides medical billing or related administrative services to a healthcare organization and receives PHI in connection with those services, MasterCharge may act as a Business Associate under HIPAA.
In such circumstances:
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PHI will be handled in accordance with applicable HIPAA requirements.
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The applicable BAA will establish permitted and required uses and disclosures of PHI.
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MasterCharge will implement appropriate safeguards designed to protect PHI.
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MasterCharge will use PHI only as permitted by applicable law and the applicable agreement.
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MasterCharge will not use PHI for unrelated advertising purposes.
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Applicable subcontractors that require access to PHI will be subject to appropriate contractual and legal requirements.
HHS states that a Business Associate Agreement must establish permitted and required uses and disclosures of PHI and require appropriate safeguards.
This Privacy Policy does not replace, modify, or override any applicable Business Associate Agreement, client services agreement, or other written agreement between MasterCharge and a client.
17. Security Incidents and Breach Notification
MasterCharge maintains procedures designed to identify, investigate, respond to, and appropriately address security incidents involving information within our systems.
If MasterCharge discovers a breach involving unsecured PHI that is subject to HIPAA, MasterCharge will follow applicable HIPAA requirements, applicable law, and the terms of the applicable BAA.
Additional notification requirements may apply under federal or state law depending on the nature of the incident and information involved.
18. Your Responsibilities
When you provide information to MasterCharge, you are responsible for ensuring that the information you submit is accurate and appropriate for the communication method being used.
You should not submit:
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Patient medical records
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Diagnoses
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Social Security numbers
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Insurance information
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Patient financial information
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Other sensitive PHI
through an unsecured website contact form or ordinary email unless MasterCharge has specifically instructed you to do so.
Existing clients should use the secure systems and communication methods provided by MasterCharge when transmitting PHI.
19. Changes to This Privacy Policy
MasterCharge may update this Privacy Policy from time to time to reflect changes in:
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Our services
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Our website
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Our business operations
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Information practices
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Technology
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Security practices
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Applicable laws and regulations
When changes are made, we will update the “Last Updated” date at the beginning of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to remain informed about how MasterCharge handles information.
20. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or MasterCharge’s privacy practices, please contact us.
MasterCharge LLC
714 E Main St
Mesa, AZ 85203
United States
Email: support@masterchargellc.com
Phone: (602) 412-3813
Important: Please do not send PHI or other sensitive patient information through ordinary email or an unsecured website form unless MasterCharge has specifically instructed you to do so.
21. Legal Disclaimer
This Privacy Policy describes MasterCharge LLC’s general privacy practices relating to its website and business operations.
This Privacy Policy does not constitute legal advice and does not replace any applicable Business Associate Agreement, client services agreement, contract, or other legally binding agreement.
Where applicable, federal law, HIPAA, HITECH, state privacy laws, other applicable regulations, contractual obligations, and Business Associate Agreements may impose additional requirements concerning the collection, use, disclosure, retention, and protection of information.
MasterCharge may update its privacy practices and this Privacy Policy as its services, technology, and applicable legal requirements change.